Diagnosis
POST, memory, thermals, power, storage health and visible damage checked at the bench.
- Written estimate before repair
- No forced replacement path
- Thermal and power checks
Repairs, upgrades, AMC, CCTV and networking
Service and support
Walk in with a fault, an upgrade plan or an office maintenance problem. C2C diagnoses first, quotes clearly and keeps the service path documented.
Service desk
Fast diagnosis before parts.
Repairs are handled as engineering work, not guesswork. If a replacement makes more sense than board work, the quote says so before the machine is opened further.
Repairs
Laptop screens, hinges, batteries, desktop power issues, failed storage and component replacement.
- Authorised parts where available
- Liquid and surge inspection
- Windows and driver recovery
Upgrades
Memory, SSD, GPU, cooling and power upgrades with compatibility and headroom checked.
- Clone or clean install
- Trade-in against old part
- Cable and airflow correction
Data recovery
Logical recovery in-house; physical failures go to a cleanroom partner after approval.
- Deleted and corrupted volumes
- Failing drive imaging
- No recovery, no fee on logical cases
CCTV and networking
Cameras, NVRs, switches, structured cabling and remote viewing set up with labelled runs.
- Site survey
- Rack and patch-panel work
- Remote access setup
Printers and consumables
Laser and inkjet service, genuine cartridge supply and recurring office consumables.
- Usage-based replenishment
- Printer health checks
- Single invoice for offices
AMC plans
Predictable support for office machines.
AMC is useful only when it reduces surprises. C2C keeps machine records, visit notes, common spares and response expectations clear before the first ticket.
Up to 10 machines
Essential
Good for small offices that need preventive maintenance and remote help without a heavy contract.
- Two preventive visits a year
- Remote support on call
- 48-hour on-site response
- Parts quoted separately
10-50 machines
Standard
The practical middle plan for offices that need fewer service surprises and faster response.
- Quarterly preventive visits
- Next-business-day on-site
- Asset register maintained
- Loaner unit during repair
50+ machines
Managed
For larger teams and multi-site rollouts with health reporting and spares planning.
- Monthly site visit
- Same-day response window
- Spares held on request
- Quarterly health report